Welcome to SportyWearStore’s FAQ section! As your trusted source for premium athletic wear and accessories, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Can’t find what you need? Our athlete-trained customer service team is always ready to help at [email protected].
About Our Products
1. What types of athletic wear do you specialize in?
We offer performance-optimized gear across seven categories: ACCESSORIES, APPAREL, CLOSEOUT, FOOTWEAR, HEADWEAR, NUTRITION, and SOCKS. Our collections are designed to enhance your training whether you’re hitting the gym, running trails, or competing in sports.
2. Are your products authentic Nike gear?
While we carry premium performance wear comparable to Nike quality standards, we operate as SportyWearStore with our own curated selection of athletic gear. Our products undergo rigorous quality testing to ensure they meet the needs of serious athletes.
3. What makes your CLOSEOUT section special?
Our CLOSEOUT section features deep discounts on premium gear – often 30-50% off retail prices. These are limited-quantity items, so we recommend acting fast. Combine these deals with our free shipping offer (orders over $50) for maximum savings!
Ordering & Account Questions
4. How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save payment methods (securely encrypted), and receive exclusive member offers.
5. Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please email us immediately at [email protected] if you need changes. Include your order number in the subject line for fastest service.
6. Do you offer bulk discounts for teams or gyms?
Absolutely! Email our team at [email protected] with your requirements for special pricing on orders of 10+ items. We love helping teams gear up with quality performance wear.
Shipping & Delivery
7. Where do you ship and how long does delivery take?
We ship worldwide (excluding some remote areas in Asia) from our Atlanta warehouse. Processing takes 1-2 business days, then:
- Standard Shipping ($12.95): 10-15 days via DHL/FedEx with full tracking
- Free Shipping (orders $50+): 15-25 days via EMS (tracking available for most destinations)
8. How can I track my order?
You’ll receive a tracking number via email when your order ships. For DHL/FedEx shipments, click the tracking link for real-time updates. For EMS, tracking availability depends on your local postal service.
9. What if my package is delayed or lost?
While rare, delays can occur with international shipping. If your package hasn’t arrived within 5 days of the estimated delivery window, email us at [email protected] with your order number and we’ll investigate immediately.
Payments & Security
10. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted using SSL technology – we never store your full payment details.
11. Why was my credit card declined?
Common reasons include: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. We recommend double-checking details or trying PayPal as an alternative. For persistent issues, contact your card issuer.
12. Is my personal information secure?
Absolutely. We use bank-level 256-bit SSL encryption for all transactions and adhere to strict data protection standards. Your information will never be sold or shared with third parties.
Returns & Exchanges
13. What’s your return policy?
We offer no-sweat returns within 15 days of delivery. Items must be unworn, in original packaging with tags attached. Email [email protected] to initiate a return – we’ll provide a prepaid label for U.S. returns (international returns may incur shipping fees).
14. How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. Credit card refunds typically appear in 7-10 business days depending on your bank. You’ll receive email confirmation at each step.
15. Do you offer exchanges?
For fastest service, we recommend placing a new order for the correct size/color and returning the original item. This ensures you get your gear faster than waiting for an exchange to process. Email us for size recommendations if unsure!
Still Have Questions?
Our customer service team (made up of fellow athletes!) is available Monday-Friday 9AM-5PM EST at [email protected]. For fastest response, include your order number in any inquiries about existing orders.
Ready to upgrade your athletic performance? Shop our collections now and experience the SportyWearStore difference!