At SportyWearStore, we stand behind our premium athletic gear and want you to be completely satisfied with your purchase. As performance-focused athletes ourselves, we understand the importance of gear that meets your high standards. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in new, unused condition with all original tags attached
  • Item must be in its original packaging
  • Return must be initiated within 15 days of receiving your order
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items from our NUTRITION category cannot be returned or exchanged unless defective:

  • Opened nutritional supplements
  • Consumable products
  • Personal care items

All CLOSEOUT items are final sale and cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear SportyWearStore Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return/exchange]

Preferred resolution: [Refund/Exchange for [Product Name & Size]]

Please let me know the next steps and if you need any additional information.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Securely package the item(s) with the RMA number clearly visible on the outside of the package. Ship to:

SportyWearStore Returns
958 College Street
Atlanta, US 30331

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll process your refund or exchange.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and approve your return. Please note:

  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the return is due to our error
  • For exchanges, we’ll ship the new item once we receive your return

Exchanges

To exchange an item for a different size or color:

  1. Follow the same return process above
  2. Clearly indicate in your email that you want an exchange and specify the replacement item
  3. We’ll ship the new item once we receive your return

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Questions?

Our athlete-trained customer service team is here to help. Contact us at [email protected] and we’ll respond within 24 hours.

For your security, all return communications are protected by the same 256-bit SSL encryption we use for transactions.