At SportyWearStore, we’re committed to delivering premium athletic gear to performance-focused athletes worldwide. We understand that your training depends on high-quality equipment, which is why we offer transparent shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipping

2. Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over $50 USD
  • Delivery Time: 15-25 business days after shipping

Note: We currently ship worldwide except to some Asian countries and remote areas. Shipping times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your athletic gear. If you’re not happy with your purchase, we offer a straightforward returns process.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in new, unused condition with all original tags attached
  • Item must be in its original packaging
  • Return must be initiated within 15 days of receiving your order
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • NUTRITION category: Opened nutritional supplements, consumable products, personal care items
  • All CLOSEOUT items (marked as final sale)

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear SportyWearStore Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return/exchange]

Preferred resolution: [Refund/Exchange for [Product Name & Size]]

Please let me know the next steps and if you need any additional information.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Securely package the item(s) with the RMA number clearly visible on the outside of the package. Ship to:

SportyWearStore Returns
958 College Street
Atlanta, US 30331

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll process your refund or exchange.

Refund Information

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and approve your return
  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the return is due to our error

Exchanges

To exchange an item for a different size or color:

  • Follow the same return process above
  • Clearly indicate in your email that you want an exchange and specify the replacement item
  • We’ll ship the new item once we receive your return

International Returns

  • You are responsible for all return shipping costs and any applicable customs fees
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Need Help?

Our athlete-trained customer service team is here to help. Contact us at [email protected] and we’ll respond within 24 hours.

For your security, all return communications are protected by the same 256-bit SSL encryption we use for transactions.